Privacy Policy and GDPR Compliance Information

This privacy policy sets out how A Oppenheimer & Co Ltd uses and protects any information that you give when you use this website. By using this site for instance by registering for a log in or making orders you are deemed to agree to the condition and information contained in this statement. We are committed to safeguarding the privacy of our website visitors and users. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We do not release your information to third parties for mailing or marketing purposes. We do not receive or store any data in respect of on line payments, such transactions are handled by 3rd party on line payment processors such as PayPal and Sagepay We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we may collect

We may collect the following information:

  • name
  • contact information including, address, telephone number & email address
  • order history

For the exhaustive list of cookies we collect see the List of cookies we collect section.

How we use the data information we gather

We require this information to understand your needs, provide you with a better service and properly operate our website. and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can ask to be removed from our mailing database at any time.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • We may process data about your use of our website "usage data". The usage data may include your IP Address, geographical information, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website. The legal base for this processing is our legitimate interests,namely monitoring and improving our wesbsite.
  • We my process any of your personal data as identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in ad administrative or out-of-court procedure.
  • The legal basis for all of the above processing is our legitimate interests, namely the proper administration of our website.

Providing your personal data to others

  • We may disclose your data to any member of our group of companies or associated companies, insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
  • We may disclose your data to our insurers and/or professional advisors insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, excercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
  • Financial transactions on our website are handled by our payment service providers PayPal and SagePay. We do not have access to your card or bank details in these transactions. Information about the payment processors privacy policies can be found on their websites.
  • In addition to the specific disclosures of personal data set out in this policy, we may disclose your personal data where such disclosure is necessary for compliance with legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in administrative or out-of-court procedure.
  • We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks. In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of anotehr natural person.
  • Please do not supply any other person's personal data to us, unless we prompt you to do so.
  • Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use an SSL Certificate on our site and have a secure server, encryption and only trained staff will have access to your data.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us. .

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. If you wish your data to be deleted from our database ie forgotten, simply email us ans the encrypted information will be permanently deleted.

    This website is owned and operated by A. Oppenheimer & Co Ltd We are registered in England & Wales under registration number 460933 and our registered office and trading address is 20 Vanguard Way, Shoeburyness, Essex SS3 9RA You can contact us by post to the above address, using our website contact form, by telephone on +44 (0)1702 298888, or by email to [email protected]

    This policy document was created partly by using a template from SEQ legal

    List of cookies we collect

    The table below lists the cookies we collect and what information they store.

    COOKIE name COOKIE Description
    CART The association with your shopping cart.
    CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
    COMPARE The items that you have in the Compare Products list.
    CURRENCY Your preferred currency
    CUSTOMER An encrypted version of your customer id with the store.
    CUSTOMER_AUTH An indicator if you are currently logged into the store.
    CUSTOMER_INFO An encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
    EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
    FRONTEND You sesssion ID on the server.
    GUEST-VIEW Allows guests to edit their orders.
    LAST_CATEGORY The last category you visited.
    LAST_PRODUCT The most recent product you have viewed.
    NEWMESSAGE Indicates whether a new message has been received.
    NO_CACHE Indicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
    POLL The ID of any polls you have recently voted in.
    POLLN Information on what polls you have voted on.
    RECENTLYCOMPARED The items that you have recently compared.
    STF Information on products you have emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
    VIEWED_PRODUCT_IDS The products that you have recently viewed.
    WISHLIST An encrypted list of products added to your Wishlist.
    WISHLIST_CNT The number of items in your Wishlist.